Here you will find answers to frequently asked questions. Do you have any more questions? Feel free to contact us.

Hidden and app

Hvor kan jeg laste ned Hidden-appen?

On the front page of our web pages you will find links to installation for Apple (iOS) and Google (Android).

Hvorfor er det to apper, og hva er forskjellen mellom dem?

Hidden is the app you use to find stories and interesting points near where you are or where you are going.

HiddenAR is the app that gives you Augmented Reality (AR). You can play with the "Trofètrolle" so you can see how AR works. HiddenAR is also the AR engine used when you show AR through Hidden by trolls and sea worms and other creatures we work to bring to life.

Hvilke smarttelefoner og nettbrett fungerer Hidden på?

Hidden works on most phones and tablets. But you need to give it access to positioning, in order for it to know where you are and show the norwegian map for your area.

HiddenAR places greater demands on the device itself, due to the advanced technologies required to run AR. Older smartphones and tablets may not be good enough. And newer but simple or affordable appliances may not be able to display AR. That's what the tech world is like right now.

Fungerer Hidden på steder uten mobildekning?

Hidden with its positioning and map logic needs mobile coverage to work.

HiddenAR works without mobile coverage. This means that you can show off the Trofètrollet anywhere, even on mountain walks or other places where there is bad or no mobile coverage.

Hva er AR?

AR is an abbreviation for augmented reality. In Norwegian, it is often called augmented reality.

In short, putting a layer of digital content on top of reality is the case. You see the digital and the real, at the same time.

You may have heard of VR, or "virtual reality." In Norwegian, it's called virtual reality.

AR gives you the real + the virtual, and is perceived by many as more real and real than pure VR. Curre

Hvor finner jeg AR-opplevelser i Hidden?

ntly, we have the following places with AR experiences:

1: At Slottsplassen in Oslo, with the story "Trollet på Karl Johan"
2: At Ekeberg in Oslo, with the story "Ekebergkongen"
3: At the Opera Roof in Oslo (sea worm)
4: At Vatsfjorden in Ål in Hallingdal (sea worm)

Once you're within the radius of these stories, you'll open the story in Hidden so you can read the full story. Then you will also see the "Open AR" button. When you click that button, the AR engine starts. The first thing to do is follow the instruction to find the right motive (key). Then the AR experience starts. Once you've visited the site and accessed the full story, you'll have access to the AR experience as long as you keep the Hidden app on your device.

We're working on producing new and other AR experiences, and these will be available in the Hidden app as they become ready.

In addition, you always have access to the AR experience that we call "Trofètrollet" in the HiddenAR app.You

Hvordan tar jeg bilde av en AR-opplevelse?

need to take a screenshot of what you see. How you do it depends on the phone or tablet you're using. Search the web to find the recipe for your device, and practice taking screenshot so you can.

You can also take video if your device supports it.

We believe there will be photos and videos of many spectacular AR experiences on social media in the future.

Hvorfor får jeg meldingen “Unsupported Device” når jeg starter AR?

That message pops up when your device does not support running AR.

The AR logic requires a part of your device to function. Many older appliances, and some new ones, simply do not have the right, or good enough, properties.

We are working to get our AR scenes running on multiple devices. Maybe we'll do it for your device in a while. Feel free to try again at a later date. But maybe it's impossible, and then we can't help you, even if we want to.

Kan jeg bruke Hidden i utlandet?

Hidden has international ambitions. But we start with Norway, and this is where we have content, for now.

Be sure to sign up for our newsletter to be informed about when we are moving abroad.

Hva koster det å bruke Hidden?

Nothing, it's completely free.

Submit history

Kan jeg sende inn flere historier?

Absolutely! After submitting a story, there will be a button you can press to submit more stories. Each story increases your chances of winning. 

Må jeg fylle ut alle felt?

No. The more fields are filled in, the more chance you have of winning the trip to Svalbard, but only those fields marked with an asterisk (*) are fields that MUST be filled in.

Kan jeg sende inn en historie fra internett?

Yes. Just make sure you submit a story you're allowed to use. Whether it's your own or if you've been given permission from the author. If the artist or author has been dead for more than 70 years, the copyright no longer applies and you can freely upload to us. If you need help finding stories or photos, the National Library ( has thousands of stories and stories marked "access for everyone."

See more here if you're not sure what you can and can't use:

Hva skjer med historien min i etterkant?

If the story is properly completed and confirmed with a link to original history, your story will be posted in the Hidden app that will be available for everyone to download during the summer.
Want your name on the story if it's posted in the Hidden app? Fill in the name field in the submission form and check to make your name visible and you'll be listed as a contributor to the story in the app.

Kan jeg sende inn en historie som andre har sendt inn?

Yes, it doesn't matter if the story you want to submit has already been submitted by someone else. We want to end up with as many and as good stories as possible. The more versions of a story, the better.

Jeg har problemer med å sende inn historien min, hva gjør jeg?

If you have trouble submitting your story, we would first recommend closing your browser, wait a while, and try again later. If the problem repeats itself, get in touch, and we'll help you solve the problem.

Må jeg betale noe for Svalbardturen hvis jeg vinner?

No. All travel, board, lodging and activities we pay. All you need to bring is pocket money.

Jeg har en historie på engelsk, kan jeg sende den inn?

If you have a story in a language other than Norwegian, it's nice if it translates before you submit it. 

Må historien min være veldig lang og detaljert?

We'll take everything. Whether your story is short and concrete or long and detailed doesn't matter, we want it all.

Kan jeg finne på en historie selv?

No, but that doesn't mean the story has to be true. We want to bring in old folk lore stories and legends that you have either found in old books and the like, or who have lived in the public mouth for generations. If you have "proof" of history, whether in the form of old documents, books and the like, this is a big plus.

Jeg har ikke bilde til historien min, kan jeg likevel sende den inn?

Yes. Image is not mandatory, but we very much appreciate it. Submitting a related image improves the quality of the story and can increase your chance of winning.
PS: Both Kittelsen, the National Museum and the National Library have thousands of images and illustrations that are allowed to use. Maybe you'll find one that fits your story perfectly?

Historien min er fra en bok jeg bare har i papirformat, hva gjør jeg?

Then you can take a picture of the story in the book (make sure the picture is of good quality, so that it is easy to read what is there) and upload as a picture. Or you can type it into an electronic document and upload it. 

Jeg har bilder, men ingen historie, hva gjør jeg?

If you have images that are related to a story you don't have yourself, see if you can find the story on the Pages of the National Library. In their archives, you can search for location names, years, and other things that can make it easier to find the story you're looking for.

About the competition to Svalbard

Hvordan trekkes vinneren av Svalbardturen ut?

For each submission you will be rewarded with up to 5 stars. Each star equals a lottery ticket, and the more stars you have the more chance of winning. Stories with less than 5 stars will not join the raffle of the trip to Svalbard (but it will still be published in the Hidden app). Telia and Hidden will together choose a random winner among all submitted stories. 

Må jeg betale noe for Svalbardturen hvis jeg vinner?

No. All travel, board, lodging and activities we pay. All you need to bring is pocket money.

Hva innebærer turen til Svalbard?

Telia Norway covers travel from Gardermoen to Longyearbyen by plane, hotel two nights at Funken lodge in Longyearbyen, normal diet for the whole journey and shared activities in Svalbard. We also cover travel to Gardermoen with a stay of a night in a hotel if the travel distance is longer than 200 kilometers from Gardermoen.

Hvor mange kan bli med til Svalbard?

The winner of the tour can choose a friend to bring. If the winner is under the age of 18 or not of legal age, they must bring a guardian or other guardian.

Kan jeg sende inn flere historier?

Absolutely! After submitting a story, there will be a button you can press to submit more stories. Each story increases your chances of winning. 

Er det mulig å sende inn en historie uten å delta i konkurransen?

Yes. If you do not want to participate, or for other reasons want to remain anonymous, you can not check the box "I want my name visible as the submitter of the story" in step 4 of the submission form.

Må jeg være over 18 år for å sende inn historier?

No, but if you are under the age of 18, you must get permission from a guardian to submit the story, because you are simultaneously joining the draw of a trip to Svalbard.